Sunday, April 12, 2015

Training the Next Generation of Plumbers

The construction industry has changed a lot over the years. I've been in the industry for thirty-five years and I've watched it evolve over that time in many ways. One of the most alarming trends is the aging of the workforce. When I was in my twenties, it seemed everyone was in their twenties. Sure we had the “old guys”. They were the foremen, the bosses, but most of the workforce was young.

Over the decades that changed as we all aged. Almost a decade ago when the insurance crisis first began, with skyrocketing premiums and ballooning heath-care costs, the company I worked for had an average age of forty-eight. The insurance companies blamed that for the rising premium costs. As the job market collapsed, forcing more young people out, that average age only increased. From boss to helper, we were all “old guys”.

The tight economy hasn't helped, and you can see the aging trend in every industry. Go to McDonald's and you may see forty and fifty year old cooks and cashiers. The jobs that were traditionally filled by high school and college students are now filled by middle aged workers trying to get by and pay their mortgage. But what does that mean for the future of the construction industry?

Construction is a difficult and physically demanding profession. It also takes years, even decades, to learn and master the skills involved to be highly productive. We have a highly skilled, highly productive workforce, but where will they be ten years down the road? Who will step into their boots and build the future? I learned much from those “old guys” when I was a young apprentice, but there are very few young people being trained today.

The current generation of young people were convinced that a college degree was their ticket to a high paying career and the American Dream, not the traditional blue-collar, middle-class dream my generation grew up with. Many struggle now to find work in their chosen fields and pay off their huge student loan debts. With the hard economy they are competing for even part-time work against people twice their age with long resumes of experience.

Over the years the construction industry has failed to entice young people into the trades. The economic decline and shrinking workforce didn't help. There wasn't a great need for new workers and seasoned workers struggled to keep the jobs they had. But as the economy rebounds the labor shortage will blossom into a major crisis. And that crisis will hit the construction and maintenance trades the hardest as companies look for young men and women to fill the boots of an aging workforce.

Over the next few weeks I will be talking to industry leaders and workers in the field about the future of the plumbing industry, and skilled trades in general, in North Carolina. We have an opportunity now to entice young people into the trades, but to do so we need strong job training programs and a commitment from the industry to hire and apprentice young people. The American Dream of my generation, and my father's generation, was built on hard work and craftsmanship. We owe it to the next generation to train them as we were trained.

I sat down last week with Shane Walden, head of maintenance at a large local facility. We discussed the aging workforce and the need to train a new generation. His people are all in their forties and fifties. One of his HVAC technicians started over in his fifties. I've known many others who were forced to do the same as the economy shrank. Our discussion focused in on what skills are needed in a changing workplace.

Shane told me that a broad skill-set and knowledge base are essential. That is sorely lacking in many training programs that teach generic fundamentals, but little or no real-world application of skills. With the ever changing industry many trade schools are behind the times or they choose the path of generic training they consider “evergreen skills”. But what new workers need is hands on experience with today's newest materials and techniques.

In times past, broad experience was gained over time on-the-job as an apprentice training under a seasoned craftsman. Years of experience on a wide range of projects offered an apprentice a diverse skill-set. But the industry today tends toward specialization. We'll talk more about that in a minute, but the unfortunate outcome of specialization is an apprentice who may be very good at one aspect of the craft yet have very limited knowledge of other aspects.

That is understandable from a business point-of-view in a highly competitive marketplace. If a company has an apprentice, or even a technician, who is highly productive running copper water pipe why would they have him doing anything else? Business is about profits and profits grow through increased productivity. Yet the craftsman gets pigeonholed into a limited skill-set. This is a place where trade schools can fill the gap with diverse training programs that offer a young apprentice hands-on experience with a wide range of skills and techniques he or she may not acquire on-the-job.

But some specialization is important for greater skill, better quality, and higher productivity. The old truism tells us that the Jack-of-all-trades is often the master of none. Shane told me that in his position as chief of maintenance he likes to cross train his plumbers in heating and air and also electrical skills. A broader skill-set is always desirable. But he still has plumbing technicians and heating and air technicians. It's good to know a little about a lot, but it's also important to know a lot about something.

Again, training programs need to follow that same diverse yet focused paradigm. Students need a broad skill-set with hands-on experience using the latest materials and techniques, but also specific knowledge in emerging areas that are in demand. I asked Shane what he sees as some of the specific skills needed in the industry today and what is likely to be needed tomorrow. Building automation and controls was his top pick. As we strive for better efficiency and conservation, greater control of systems in real-time is emerging as a highly skilled specialty.

LEED, or Leadership in Energy & Environmental Design has become a major part of building design and construction in recent decades and efficiently maintaining structures after construction can make a dramatic impact on continuing operational costs. A large part of that efficiency comes though precise system control and balancing. Though much of that work involves the HVAC and electrical trades, environmental concerns and energy efficiency is also an emerging part of the plumbing industry.

With the growth of building automation technology and energy efficient design comes the need for many skills not traditionally associated with the building trades. One of the emerging skills needed by both new and seasoned workers in the industry is basic skills and familiarity with technology. Often the older, most experienced craftsmen are the least comfortable with emerging technology – from basic use of computers to CAD (computer aided design) and BIM (building information modeling) practices.

Our industry is changing. In this new millennium plumbers will continue to learn the skills and knowledge dating back to the Roman Empire, and add to that emerging skills and knowledge which will take us into the decades ahead.